#BUZZ: How to create a WOW customer experience!

Creating a WOW customer experience is not a marketing strategy or tactic. This should be part of your culture and your business’ DNA. Taking this approach will ensure that all your employees will treat your customers the same way as if you, the owner, were talking with them. Having all your employees on the same page creates less confusion and a genuine expectation to create a five-star experience for your customers.

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social media

About Sociallybuzz:

We provide buzz worthy services and products to help businesses grow using social media.

For more information about Sociallybuzz, please visit our website: www.Sociallybuzz.com

Check out our social media services:

1) Social Media Services for Nightclubs – Click here

2) Social Media Services for Franchises – Click here

3) Social Media Services for Restaurants – Click here

4) Reputation Management – Click here

5) Social Media Management Tool

6) Social Media Services For Start-ups

#BUZZ: focus on building WOW customer experience and the loyalty will follow

Customer loyalty is very hard to gain in an era where countless businesses are offering the same products and services to the same audience. Customers have lots of choices, and as soon as they find the “supposedly” next best thing, they take their money, family and friends with them. Instead of just building a customer loyalty program, focus on building WOW customer experience and the loyalty will follow.

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Customer Loyalty

About Sociallybuzz:

We provide buzz worthy services and products to help businesses grow using social media.

For more information about Sociallybuzz, please visit our website: www.Sociallybuzz.com

Check out our social media services:

1) Social Media Services for Nightclubs – Click here

2) Social Media Services for Franchises – Click here

3) Social Media Services for Restaurants – Click here

4) Reputation Management – Click here

5) Social Media Management Tool

6) Social Media Services For Start-ups

#Buzz: Stick to important information & pay attention to your word count

#FacebookForBusiness: Keep it short – Stick to important information & pay attention to your word count and add image.

Facebook for Business

About Sociallybuzz:

We provide buzz worthy services and products to help businesses grow using social media.

For more information about Sociallybuzz, please visit our website: www.Sociallybuzz.com

Check out our social media services:

1) Social Media Services for Nightclubs – Click here

2) Social Media Services for Franchises – Click here

3) Social Media Services for Restaurants – Click here

4) Reputation Management – Click here

5) Social Media Management Tool

6) Social Media Services For Start-ups

#BUZZ: McDonald’s randomly selected customers to Pay With Lovin’.

We can file this one under #BUZZ approved. @Mcdonalds randomly selected customers to pay with “an act of lovin’.”

 

About Sociallybuzz:

We provide buzz worthy services and products to help businesses grow using social media.

For more information about Sociallybuzz, please visit our website: www.Sociallybuzz.com

Check out our social media services:

1) Social Media Services for Nightclubs – Click here

2) Social Media Services for Franchises – Click here

3) Social Media Services for Restaurants – Click here

4) Reputation Management – Click here

5) Social Media Management Tool

6) Social Media Services For Start-ups

#BUZZ: Facebook – How to sell the story, not the promotion

Facebook –  How to sell the story, not the promotion.

Even if you have a compelling offer, keep in mind people turn to News Feed for interesting stories—family photos, funny videos, important headlines—and not heavy-handed sales language.

Facebook Tip - Sociallybuzz

  • Attract customers with a tasteful message
  • Avoid the hard sell (using ALL CAPS, % OFF, SALE!)

The better you can tell a story, the more people will love your posts.

 

About Sociallybuzz:

We provide buzz worthy services and products to help businesses grow using social media.

For more information about Sociallybuzz, please visit our website: www.Sociallybuzz.com

Check out our social media services:

1) Social Media Services for Nightclubs – Click here

2) Social Media Services for Franchises – Click here

3) Social Media Services for Restaurants – Click here

4) Reputation Management – Click here

5) Social Media Management Tool

6) Social Media Services For Start-ups

#BUZZ: We do this for a living!

We do this for a living!

Sociallybuzz Social Media Services

Sociallybuzz Social Media Services

 

About:

Sociallybuzz exist to help businesses grow using social media. Social Media Management, Campaign & Reputation Agency.

For more information about Sociallybuzz, please visit our website: www.Sociallybuzz.com

Check out our social media services:

1) Social Media Services for Nightclubs – Click here

2) Social Media Services for Franchises – Click here

3) Social Media Services for Restaurants – Click here

4) Reputation Management – Click here

5) Social Media Management Tool

6) Social Media Services For Start-ups

BUZZ: Here are 7 tips to help you create your 2015 social media plan

Here are 7 tips to help you create your 2015 social media plan:

Social Media Tip -1

See full list here…

About:

Sociallybuzz exist to help businesses grow using social media. Social Media Management, Campaign & Reputation Agency.

For more information about Sociallybuzz, please visit our website: www.Sociallybuzz.com

Check out our following social media management services:

1) Social Media Services for Nightclubs – Click here

2) Social Media Services for Franchises – Click here

3) Social Media Services for Restaurants – Click here

4) Reputation Management – Click here

5) Social Media Management Tool

BUZZ: 7 Tips to Create A Successful Social Media Plan for 2015

2015 Social Media Plan

If you have not started developing your social media strategies for 2015, you’re already behind. Social is now the top media platform for small and medium businesses in terms of spending and usage, according to report from BIA/Kelsey. The report also stated that small businesses are spending an average of 21.4% of their media budgets on social, up from 18.9% last year.

Here are 7 tips to help you create your 2015 social media plan.

1) Evaluate 2014

Answer these 6 questions:

  1. Did you start the year with a social media plan?
  2. Did you use social media in your marketing plans for 2014?
  3. Was it effective?
  4. Did you track your ROS? (Return on Social)
  5. Who inside or outside your business was responsible for social?
  6. Are you happy with how your business performed on social media in 2014?

Answering those questions will help you to determine where you are now and how you want that to change for 2015.

2) Make a list and check it twice

 To create a strategy that you can follow through on, you must first list all your short term and long term marketing goals for your business or brand. This will give you a very clear idea of what you want to achieve and how social media will fit in your overall strategy.

3) Research your industry and competitors

 Do some research on your competitors or other businesses in your industry to see how they are using social media. This will help you to spark some fresh ideas that you can implement for your business. Knowing what will be more effective to achieve your marketing goals for your business will save you a lot of money, time and energy.

4) Check the channels

 What you thought you knew about social media in January 2014 might be completely different today. Social media is an ever-evolving marketing landscape. Knowing what social media networks made changes to their platform, terms of service and privacy policy will help you to determine how it will affect your target audience, your business and your strategies.

5) Are you using the right tools?

You can evaluate, make a list, research every competitor and learn every thing about every social media channels, but if you don’t have the right tools to implement and execute your strategies, nothing will work. Imagine a builder did everything to create a plan to build a beautiful house but got to the site with the wrong tools?

Here are a few tools to consider:

Constant Contact – Email Marketing

Sociallybuzz App – Social media and reputation management app

EzTexting – Texting solutions

FiveStars – Loyalty Program

ZeeHub – Simplified Franchise Management

6) Get Help!

How do you balance running a successful social media strategy and growing your business all at the same time? It’s hard. Getting the right people to help you create an effective social media strategy or bring your strategies to life will make you sleep a lot better at night and give you a lot more time to do what you do best, run your business.

7) Set your budget

Now that you’re off to a good start, it’s time to determine not what you think you have to spend on marketing, but what’s the value to your business. If you gain an extra 10, 20 or 50 new customers per month through social media, what is that worth to you? If it’s important to you, you will find a way. Stop making excuses on why you can’t and start doing. Social media is growing and changing fast. You invest in other parts of your business, don’t short change on one of the most important part of the puzzle that can become your ultimate driver between your business succeeding or failing.

In conclusion, social media should not be the icing on top of the cake, social media should be as important as Flour. Sorry for the food analogy but I wrote this at 6am on thanksgiving morning and I was feeling a little hungry. Now that you have a lot to think about, don’t just push it to the side, start planning today. I wish you and your business a very successful 2015.

 

 About:

Andre Kay is CEO and chief marketing officer of Sociallybuzz, which exists to help business owners grow their business using social media. By helping them reach relevant customers, build customer loyalty, mange reputation and increase revenue. We protect relationship with their customer, create effective campaigns, manage their social channels and online reputation 24/7.

Follow us on Twitter and “like” us on Facebook page.

Check out our following social media management services:

1) Social Media Services for Nightclubs – Click here

2) Social Media Services for Franchises – Click here

3) Social Media Services for Restaurants – Click here

4) Reputation Management – Click here

5) Social Media Management Tool

6) Social Media Services for Startups

Living Color Aquariums: From 13,000 Likes to 100,000 Likes

Screen Shot 2014-09-29 at 7.37.21 PMScreen Shot 2014-09-29 at 7.37.38 PM

 

Screen Shot 2014-09-29 at 7.37.58 PM Livingcolor Case Study_updated

About:

Sociallybuzz, provides social media management, marketing, fan-page application development and social media consultation. The company is designed to help brands and businesses develop a firm foundation in social media and marketing while delivering the greatest number of options in how they define or reach their relevant audience and increase sales. We also have a robust team that is responsible for handling each and every Yelp, Urbanspoon, Google, TripAdvisor and Foursquare review for our clients. For more information about Sociallybuzz, please visit our website: www.Sociallybuzz.com

Check out our following services:

1) Social Media Services for Nightclubs – Click here

2) Social Media Services for Franchises – Click here

3) Social Media Services for Restaurants – Click here

4) Reputation Management – Click here

5) Social Media Management Tool

SOCIAL BUZZ: INTRODUCTION TO SNAPCHAT FOR FRANCHISES

Snap Chat for Business

Snapchat is one app with several functions. People use it to communicate one-to-one, one-to-few, and one-to-all. they share moments, not just pretty pictures, through stills and videos with added captions, doodles, or filters to make them even  more fun and personal.

If your target audience is age 13-25, here  are some important ways you can use Snapchat to connect with those customers.

First, you will need to know the definition to some very specific Snapchat terms:

1) Snaps: A 1-10 second photo or video sent to one or a few friends that disappears after viewing.

2) Story: Snaps threaded together to create a flipbook of moments for all your friends to see. Each individual Snap lives for 24 hours before it disappears. There is no limit to the number of Snaps you can add to your Story, and no rules for what you post. Anything goes.

3) Chat: One-to-one conversation with text and images.

4) Here: Real-time face-to-face video chat.

5) our Story: A location-based collaborative Story that doesn’t just cover a live event; it throws a viewer into the experience itself.

How to get started:

Create a Business account:
1) Enter your email, create a password and  enter your actual birthday
2) Skip verifying your phone number

Snap:
Stories are a blank canvas, so have fun, experiment, and see what works.

Here are a few tips:
• Make it personal
• Make it exclusive
• Promo codes
• Offer exclusive deals
• Reward current customers
• Giveaways to attract new customers
• Showcase special events

Create a successful contest:
1) Spread the word: Use your other social channels to get your customers to follow you by offering them a deal they  cannot refuse.

2) Customize your deals: Don’t send everyone the same deal, maybe send 25 percent a special offer, 35 percent a promo code and 40 percent exclusive content.

3) Create urgency: Customers physically have to be in the store, in front of the cashier where they can see it. Otherwise it’ll expire. Now that you’ve made a start and got everyone’s attention, you can start sending  SnapChats regularly.

Check your stats:
1) tap your story
2) the # next to purple eye = number of views
3) the # next to green arrow = number of screenshots

Franchise brands like Taco Bell,  McDonalds and Dunkin Donuts are utilizing Snapchat to connect with fans. By using Snapchat just as individuals do, they are connecting in an entirely new way. We recommend experimentation. Learn what it’s like to create, what Stories fans  find most compelling, and ultimately, what  your Snapchat voice is.

Andre Kay is CEO and chief marketing officer of Sociallybuzz, which exists to help franchise owners grow their business using social media. By helping them reach relevant customers, build customer loyalty, mange reputation and increase revenue. We protect relationship with their customer, create effective campaigns, manage their social channels and online reputation 24/7.

Post: Originally written for Franchising USA

 

Article by

Andre Kay is CEO and chief marketing officer of Sociallybuzz, which exists to help franchise owners grow their business using social media. By helping them reach relevant customers, build customer loyalty, mange reputation and increase revenue. We protect relationship with their customer, create effective campaigns, manage their social channels and online reputation 24/7.

Check out our following services:

1) Social Media Services for Nightclubs

2) Social Media Services for Franchises

3) Social Media Services for Restaurants

4) Reputation Management

5) Social Media Management Tool